SHIPPING & RETURNS

Delivery
  • Delivery despatches quoted are within 48-72 hours from the time of ordering (excluding any national UK holidays) remain approximate only and may vary during carrier and courier busy times. Goods will be delivered to the address nominated by you at the time of ordering.
  • Time is not of the essence for the delivery of any Goods supplied under this Agreement.
  • All orders are delivered by a reputable courier / carrier such as the Royal Mail Tracked service or other reputable courier trackable service.  We will make every effort to deliver within the time of 5 working days for the UK and EU and a full shipping and tracking option will be provided to you. In the event that the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone on 020 8961 0128 or email customercare@jjoneslondon.com and we will try to ensure that you receive your order as quickly as possible.
  • Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
  • All risk in the Goods shall pass to you upon delivery.
  • If you fail to accept delivery of the Goods at the time they are being delivered, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
  • You must ensure that at the time of delivery of the Goods adequate arrangements including access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery by us or our nominated carrier / courier.
  • Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This varies from country to country. Please contact your local customs office for more information.
  • Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

 Cancellation and Returns
  • Right to Cancel Non-personalised Goods(For customers based within the EU only):
    • You have the right to cancel this order / contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
    • To exercise your right to cancel or effect a return you must notify us immediately preferably by email to customercare@jjoneslondon.com or by calling us on + 44 20 8961 0128. You must provide us with a clear statement of your decision to cancel this order / contract and return the goods. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
    • To meet the cancellation deadline, it is sufficient for you to send your evidenced  communication concerning your exercise of the right to cancel before the 14 day cancellation period has expired.
    • We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
  • Effects of Cancellation:
    • If you cancel this order / contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling and repacking by you.
    • We will make the reimbursement without delay and not later than –
      • 14 days after the day we receive back from you any Goods supplied, or
      • (if earlier) 14 days after the day you provide proper evidence that you have returned the Goods, or
      • if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make this reimbursement using the same means of payment as you used for the initial transaction, unless we and you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied proper evidence of having sent back the Goods, whichever is the earliest.
    • You shall send the Goods back or hand deliver them over to us at the following address -   J Jones London, c/o Odyssey Logistics, Unit 3b Nobel Road, Eley Estate, Edmonton, London N18 3BH. U.K. without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.
    • You will have to bear the costs of returning the Goods.
    • You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

 

    • Personalised Embroidered and Initialled Goods:
    • The right to cancel an order for Goods described in clause 1 above does not apply to orders for personalised Goods, Goods which are made to your specifications, embroidery or personalised initials, insignias and names.
    • Returns where Goods are faulty:
      • Please email customercare@jjoneslondon.com to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier/ carrier in good condition and unused.
      • The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.
      • We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 30 days of receipt.
      • We recommend that all returned Goods are returned using a reputable courier such as your local country Royal Mail, Parcel Delivery or Courier Service.